No only it is necessary to be efficient on basic services, it is also necessary to make public steps easier, such as varying contact ways, and anticipate their needs.
Services towards insured people
Insured people have now different ways to contact health insurance: physical reception, phone, automatic ticket machine, Internet.
In health insurance agencies, reception of insured people has been reorganized with:
> A self service space with automatic ticket machines.
> A direct personalized welcoming for more complicated questions, and appointment taking.
Visits at patients'who can not move are also possible.
An answer by telephone
90 % of the insured, what means 36 million people, can rapidly be connected to teleadviser of the health insurance fund they belong to, thanks to the organization of call centres.
116 health insurance funds are now connected to one of the fifty-six call centres. The answer rate is 93.4 %.
Easier Vital Card updating
15,000 chemistries have the Vitale Card updating equipment. This equipment makes the insured's life easier. Indeed, they are then able to update their card close to their home or to their office. This equipment completes the six thousand updating terminal for Vital cards and which are already in use in health insurance funds.
Automatic ticket machines
The six hundred and sixty automatic ticket machines set up in the different visitor agencies give, in self service access, the opportunity to :
> Update one's Vitale card.
> Get a certificate of insurance as far as general health insurance scheme insured are concerned.
> Have access to benefit statements and have them printed.
> Get forms.
> Have access to information concerning one's health insurance fund.
> Order a European health insurance card.
Medical exam centres for the most precarious people
Health Insurance manages ninety four medical exam centres (Centres d'examen de santé / C.E.S.) which offer for free a medical exam to all the insured, and more particularly, to people who are in a precarious situation (jobless people, people who receive the income support, the 16-25 year-old young people who are integrated into the job market, the elderly).
Every year, those centres make more than 650,000 personalized medical exams.
Services provided to healthcare professionals
Support as far as medical control is concerned
The seven hundred health insurance representatives regularly visit healthcare professionals to provide them all the information and tools necessary to health expense control.
In average, a health insurance representative meets a doctor three times a year (figures of the year 2005).
The possibility to create an online account on ameli.fr website
With Ameli account, which was put in service in December 2006, healthcare professionals have access to a large range of personalized online services, such as the follow-up of their payments as far as the system of direct payment for medical treatment by the insurer is concerned, form orders, the possibility to contact their Health Insurance fund by mail, and so on.
Services provided to employers
A website dedicated to occupational risks
In order to meet companies'needs, Health Insurance created a full information base concerning health and security at work, occupational risks prevention, pricing and compensation as far as industrial accidents and occupational diseases are concerned.
All this information is available on the following website: http://www.risquesprofessionnels.ameli.fr/
